FAQ

7 Frequently Asked Questions

If you didn't find an answer to your question, please contact us :)

  1. How long does product delivery take?

 The delivery of products normally takes about:

  • Finland: 2-3 days.
  • Rest of Europe 7-10 days. 
  • United States 10-14 days.

For pre-order items, the delivery typically takes about 4-6 weeks, but it may be affected by the progress of manufacturing (Note: you get pre-order items at a lower price!)

  1. How can I track the progress of my order?

We will send a tracking code to your email, allowing you to monitor the whereabouts of your package.

  1. Can rhinestone hoodies be washed in a washing machine?

The product is not recommended for machine washing should be hand-washed.

  1. Does the product have a return policy?

We provide a 14-day return policy for items purchased at regular prices, ensuring customer satisfaction and flexibility in the event that you need to return or exchange your product.

  1. What material is the tracksuits made of?

The tracksuits are made of incredibly soft fabrics. They consist of 80% cotton and 20% polyester.

Luxury heavyweight 430gsm

  1. How is the payment transaction secured?

All payments are processed through a third-party service provider, ensuring the safety of customers.

  1. Company name, business ID, and address?

OJAV Ltd, business ID 3171202-7, Vetokuja 4, 01610 Vantaa.