Need help with your order?
We’re here every day. We aim to reply within 24 hours
30 days for items in original, unopened condition. Discounted items are final sale and cannot be returned.
If you receive a faulty or wrong item, email us within 48 hours—we’ll cover return postage and refund in full or replace.
Change-of-mind returns: customer pays return shipping; items must be unopened, unused, and resaleable.
Pre-order cancellation/return fee:
Under €50: €7.90
€50–€100: €10.90
Over €100: €14.90
Support that actually helps
Friendly, fast, and fair. Expect a reply within 24h.
FAQ
When will my order be delivered?
In-stock items ship from our Finland warehouse in 2–3 business days.
Pre-orders usually deliver in 4–6 weeks (see each product page for exact timing). You’ll receive tracking by SMS/email once shipped.
How do I track my order?
As soon as your parcel leaves, we send a tracking link.
Locker pickups are held 7 days and released with the code in your SMS
Can I return my product?
Yes—30 days for items in original, unopened, unused condition.
Start by emailing asiakaspalvelu@leized.com.
Do you ship outside Finland?
We deliver worldwide. Quick dispatch.
How do exchanges work?
Start a return via email and request your new size. We’ll guide you—most exchanges are processed as a return + new order to secure stock quickly.